1. Introduction

JHB CURTAIN CLEANING("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This Privacy Policy explains how we collect, use, store, and protect your personal data.

2. Information We Collect

We may collect the following personal information:

Name and surname
Email address
Phone number
Physical address (for on-site service delivery)
Property details relevant to service delivery
Payment information (processed securely, not stored)

3. How We Use Your Information

We use your personal information to:

Provide and deliver our curtain cleaning services
Communicate regarding bookings, quotes, and service delivery
Send service reminders and maintenance recommendations
Process payments and issue invoices
Comply with legal and regulatory obligations
Improve our services and customer experience

4. Legal Basis for Processing

We process your personal information based on: (a) your consent; (b) the necessity to perform our service agreement with you; (c) our legitimate business interests; and (d) compliance with legal obligations.

5. Data Storage & Security

Your personal information is stored securely using industry-standard encryption and access controls. We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

Service providers who assist in delivering our services (under contract)
Payment processors (for transaction processing only)
Legal and regulatory authorities (when required by law)

7. Your Rights Under POPIA

You have the right to:

Access your personal information
Request correction or deletion of your information
Object to the processing of your information
Lodge a complaint with the Information Regulator
Withdraw consent at any time

8. Cookies & Tracking

Our website uses essential cookies for functionality. Analytics and marketing cookies are only activated with your explicit consent, in compliance with POPIA. See our cookie banner for preferences.

9. Information Officer

Our designated Information Officer for POPIA compliance is Stephen Dunlop. To exercise any of your rights or to make an enquiry, contact us at info@jhbcurtaincleaning.co.za or call +27 75 011 9200.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.